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This website is operated by Billion Choices Solutions Private Limited Throughout the site, the terms “we”, “us” and “our” refer to OhLook. OhLookoffers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall OhLook, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless OhLook and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at

This Privacy Policy covers the practices for handling and securing your Personal Information by BILLION CHOICES SOLUTIONS PRIVATE LIMITED (Hereinafter Referred to as “OhLook”).The domain name (hereinafter referred to as the “Website”) and the “App”, respectively, is owned by Billion Choices Solutions Private Limited, a Company incorporated under the Companies Act, 2013 having its registered office at H.No 3 – 63, Plot No. 227, SBH Colony, Hayathnagar, Hyderabad, Telangana, 501511.

This Privacy Policy is applicable to persons who purchase any product or services from OhLook through any Sales Channel of OhLook (like website, mobile site, mobile app, telephonic order & offline channels). This Privacy Policy also applies to persons who visit the OhLook’s offices. As a user or customer of OhLook, the person agrees with this Privacy Policy and the terms and conditions mentioned herein.

This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites / apps are linked to OhLook Website / apps. We recommend you review the privacy statements of the other parties with whom you interact. ‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the apparel, bookings and any and all details that may be necessary from the customer. When you visit OhLook’s App / Website, we may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider you are using, and anonymous statistical data. The website and mobile site uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

When browsing our Website/ App, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.


In order to book an apparel/accessory and/or related services through our Website/app, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e – mail address and the name or names of the customers renting the apparel /accessory (if not you). We may also ask you for other Personal Information, such as your date of birth or anniversary etc. We require this information to process, fulfil and confirm details of your rented apparel/accessory and transactions and keep you informed of each transaction’s status.


OhLook frequently gives out offers to give registered and unregistered members the opportunity to win great discounts and vouchers. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements. As a member, you will also occasionally receive updates from us about offers in your area, special offers, new OhLook services, and other noteworthy items (like savings quarterly packages and other services). In addition, you may look forward to receiving monthly newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these types of e – mail messages.


Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your Personal Information. The use of cookies is very common on the Internet.

OhLook’s use of cookies is similar to that of any other reputable online companies. No personally identifiable information (PII) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by a website or mobile site and, as a result, none can be passed on to any third parties. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our website and mobile site. OhLook uses cookies to personalize your experience on the website and mobile site, and with respect to advertisements.

A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our website and mobile site and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to our websites or mobile sites in order to provide advertisements about apparel – related goods and services that you may be interested in or any goods and services of potential interest to you. The information they collect does not include your PII.

When a User sends personal correspondence, such as emails, letters, messages on the Site’s Facebook Page, Instagram Page and/ or other social media platforms on which the App / Website Owner has an account and/ or calls the App /Website Owner’s Customer Care Cell/ Grievance Officer, the App/Website Owner retains this information. This information may be used by the App/Website Owner and/ or may be published in accordance with the provisions of the Terms of Use of this App and this Privacy Policy.

The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to our websites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person.

Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. OhLook supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking OhLook cookies may disable certain features on the website and mobile site, and may make it impossible to purchase or use certain services available on the website and mobile site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better or aligned apparel renting experience or to avail certain benefits specially made for OhLook Customers. Examples of such partners are entities offering co-branded credit cards, banking cards or similar sensitive information etc.

We use non – personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, OhLook will hire a third party to act on our behalf for projects such as market -research surveys and contest – entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

All the payments on the website, mobile site and mobile app are secured via an Encryption via SSL Certificate obtained from a authority in selling these products.

This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

When OhLook app is installed on your phone, a list of permissions appears. Since there is no option to customize those permissions, below is a description of the permissions that OhLook requires and the data that OhLook shall access and use, you may decide against using out app if you are not comfortable sharing this data with OhLook.

Our Website, mobile site and mobile app may contain links to other websites. Please note that when you click on one of these links, you are entering another website for which OhLook has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

In addition to the circumstances described above, OhLook may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of OhLook or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if OhLook or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.

You may always submit concerns regarding this Privacy Policy via email to OhLook will respond to all reasonable concerns or inquiries.

Grievance Officer

In accordance In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Arshad Azad
Billion Choices Solutions Private Limited
Office : Spark10 Accelerator, ESCI Campus, Old Bombay Highway,
Gachibowli, Hyderabad, Telangana 500032
Mobile No.: 966-635-0033
Time: Available from Monday – Saturday (10:00 – 19:00)

Thank you for using OhLook!

OhLook retains the right to alter and amend these policies at any time without intimation and the amended policy would be available at the same page for reference.

This policy governs the cancellation and return of any Order placed by the App/Website User (defined hereinafter) on (defined hereinafter) or the Android or the iOS app.

1. The domain name (hereinafter referred to as the “website”) and the “App” is owned by Billion Choices Solutions Private Limited, a company incorporated under the Companies Act, 2013 having its registered office at H.No 3 – 63, Plot No. 227, SBH Colony, Hayathnagar, Hyderabad, Telangana, 501511.

2. For the purpose of this Return and Cancellation Policy, wherever the context so requires “Website / App Owner” and “Website” shall mean Billion Choices Solutions Private Limited and, respectively. Also, wherever the context so requires, “Website / App User” or “User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract Act”). Any person who is not competent under the Contract Act to enter into a legally binding Contract including minors, un-discharged insolvents, persons of unsound mind etc. are not eligible to use this App/ Website. This App/ Website is intended for individuals who are 18 years of age or above. By accessing or using this App/ Website or the services rendered by this App/ Website in any manner, the App/ Website User warrants that he/ she is 18 years of age or above.

3. By accessing, browsing, using and/or availing the services, products and tools provided by this App/ Website, the App/ Website User agrees to abide and be bound by the provisions of this “Return and Cancellation Policy” as applicable to this App/ Website. The App/ Website User’s access to and use of this Site and/or the Services is conditional upon the App/ Website User’s acceptance and continuous compliance with the provisions of this “Return and Cancellation Policy” and the Terms of Use and other policies available on this Site at all times. The App/ Website Owner reserves the right to refuse access to this App/ Website and/or terminate account(s) and/or remove and/or edit content at any time without Notice to the App/ Website User. It is the App/ Website User’s responsibility to review this “Return and Cancellation Policy” periodically for updates/ changes. The App/ Website User’s continued use of this App/ Website following the posting of changes will mean that he/she accepts and agrees to the revisions. If the App/ Website User does not agree to be bound by any of the provisions of this Return and Cancellation Policy, then he/ she shall not use and/ or access this App/ Website.

4. The App/ Website Owner owes no liability to the App/ Website User for citing any reason for cancelling any Order made by the App/ Website User. 5. By mere use of this App/ Website, the App/ Website User expressly consents to the terms of this “Return and Cancellation Policy”. This “Return and Cancellation Policy” is incorporated into and subject to the Terms of Use of this App/ Website. This “Return and Cancellation Policy” shall be read in accordance with and subject to the provisions of the Terms of Use of this App/ Website.

6. The App/ Website User shall send the cancellation and/ or return request by emailing the App/ Website Owner at

7. The App/ Website Owner’s decision shall be final to decide whether the cancellation and / or return request of the App/ Website User is accepted or not.

In case of cancellation and/ or return of any Order being placed by the App/Website User, the refund(s) to be made by the App/Website Owner to the App/Website User of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45 days from the date of cancellation and/ or the return, depending upon the Bank Policies of the App/Website Owner and the App/Website User, respectively.9. All the refunds to be made are done through the Third-Party Payment Gateways engaged by the App/Website Owner. However, the App/Website Owner shall not be liable in any manner, if there is any delay/ failure in the processing of the refund to be made to the App/Website User, instead it is the liability and responsibility of the Third-Party Payment Gateways. It is hereby stated that the App/Website Owner will take reasonable steps to get the refunds processed in a timely manner, but, it cannot guarantee the same.
The App/Website Owner will inspect the product(s) returned by the App/Website User when it reaches its warehouse and check whether the product(s) is intact and is in the same condition as it was when it was delivered to him/ her. OhLook reserves the right to take the final decision about the condition of the returned product(s).11. In case of any Major Damage (any kind of loss which diminishes the commercial value of the product, including but not limited to, theft, alteration, non-reversible treatment to the fabric, replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to the product(s) while it is in the custody of the App/Website User, an additional charge of up to 100% of the Retail value of such product(s), as determined by the App/Website Owner, shall be payable by the App/Website User.12. The App/Website User explicitly agrees to the levy of such additional charge on account of Major Loss (defined above) being caused to the product(s) while in the custody of the App/Website User, as determined by the App/Website Owner.13. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the OhLook Express Category, the additional charge, as determined by the App/Website Owner, shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.14. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the OhLook Reserve Category, the additional charge, as determined by the App/Website Owner, shall be adjusted from the Security Deposit being paid by the App/Website User and in case of the additional charge being higher than the Security Deposit, the App/Website Owner is explicitly authorised by the App/Website User to levy the balance of such additional charge, the balance of the additional charge shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.
15. The App/Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the App/Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. Once, the Delivery Personnel leaves the premises of the App/Website User and till the product(s) reaches the warehouse of the App/Website Owner, any kind of damage found on the product(s) shall be the sole liability of the App/Website User.

16. The Pick-up time shall be mutually decided between the Delivery Personnel and App/Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the App/Website User for knowing the Pick-up time.

17. It is hereby clarified that the App/Website Owner will take best efforts to ensure that the product(s) ordered by the App/Website User under any of the categories mentioned on this App/Website are delivered within the timelines specified in the Terms of Use of this App/Website, however, in case of delay of more than 1 (one) day from the specified delivery date and/ or time, the App/Website Owner shall refund the entire amount charged for the product(s) ordered by the App/Website User from this App/Website.